Shipping policy
At KidNavi, we know how exciting it is to receive your order — especially when it's something for your little one. This policy explains exactly how long handling and delivery take, what each shipping option costs, and what to do if something's delayed.
1. Handling Time
Once you place your order, our team gets right to work preparing and packing your item. Every order is checked for quality before it leaves our hands.
- Standard handling time: 1–2 business days
- Peak season (Q4 / November–December): 1–3 business days, due to higher order volumes
2. Shipping Methods & Transit Time
We offer two shipping options. Transit time below begins once your order has been dispatched, and does not include handling time.
| Method | Transit Time | Cost |
| Standard | 2–4 business days | £8.00 |
| Express | 1–3 business days | £17.00 |
3. Total Estimated Delivery Time
Combining handling time and transit time, here's what to expect from the moment you place your order:
Most orders arrive within 5–7 business days in total, from order placement to delivery. During Q4 (peak season), please allow a little extra time due to the longer handling window.
4. Shipping Costs
We like to keep things simple and transparent:
- Standard UK shipping is £8.00 per order.
- Spend £100 or more, and your shipping is completely free.
No hidden fees, no surprises at checkout — just clear, reliable delivery straight to your door.
5. Tracking Your Order
Once your order is on its way, you'll receive an email with a tracking link so you can follow its journey in real time.
Please allow up to 24 hours after dispatch for tracking information to update.
6. Delays or Issues
While we always aim for prompt delivery, couriers can occasionally experience delays beyond our control.
If your order hasn't arrived within 7 business days of dispatch, please email us at Support@kidnavi.co.uk and we'll look into it right away. As explained in our Refund Policy, orders that have already shipped cannot be cancelled due to a delay — but we're always happy to help track it down.
We're Here to Help
Questions about shipping, delivery times, or tracking your order? We're only a message away.
Email: Support@kidnavi.co.uk
Phone: +44 7447 196778
Address: Retaileco LTD, 71–75 Shelton Street, London, United Kingdom, WC2H 9JQ