Warranty & Returns

Every KidNavi watch is covered by our 30-day returns guarantee and a 30-day warranty against manufacturing defects. Prices are final, with no hidden fees.

30-day returnsRequest a return within 30 days of delivery.
30-day warrantyIncluded with every watch, covering manufacturing defects.
No hidden feesThe price you see is the price you pay.
Faulty? We cover return postageFor manufacturing defects or damage in transit.

30-day returns

You have 30 days from the date of delivery to request a return. Our 30-day guarantee covers you if:

  • your watch arrives faulty, damaged or not working as described
  • it stops working correctly during normal use within 30 days, for example a battery, screen or connectivity fault
  • you've changed your mind and the watch is still unopened and unused, in its original packaging with all accessories and manuals

Change-of-mind returns can't be accepted once a watch has been opened, set up or used. For change-of-mind returns of unopened items, the return postage is paid by the customer.

Read our full refund policy

30-day warranty against manufacturing defects

Every KidNavi watch includes a 30-day limited warranty against manufacturing defects. If your watch arrives faulty or stops working properly, contact us within 30 days of delivery.

If the fault is confirmed as a manufacturing or technical defect, you'll receive a full refund, including return postage.

What isn't covered

  • Damage caused by misuse, drops or impact
  • Water exposure beyond the watch's IP67 rating, such as swimming, baths or showers
  • Watches that have been opened, altered or repaired by anyone other than KidNavi
  • Normal wear and tear
  • Lost or stolen items
  • Change-of-mind returns of watches that have been opened, set up or used

How to make a claim

  1. Contact us. Email Support@kidnavi.co.uk with your order number, a short description of the problem, and photos or a short video showing it.
  2. Assessment. Our team will review your claim within 1–2 business days and confirm whether it's covered.
  3. Return, repair or replacement. If your claim is approved, we'll send you a prepaid return label or alternative instructions. Approved refunds are processed within 3–5 business days of inspection and can take 5–10 business days to reach your account, depending on your bank.

Your statutory rights

Our returns guarantee and warranty are offered in addition to your statutory rights under UK consumer law, and don't affect them.

Questions? Contact us on WhatsApp, call +44 7447 196778 or email Support@kidnavi.co.uk.

Retaileco LTD, trading as KidNavi. 71–75 Shelton Street, London, WC2H 9JQ.

Questions About Your Order or Watch?

Our team is happy to help with returns, warranty claims and anything else.

Monday–Friday, 9am–5pm UK timeSupport@kidnavi.co.uk
Contact us